You can add a "Message Us" button and a "chat" pop-up to your online store to let customers chat you directly using Facebook Messenger.

Note: These instructions are only available for users of the Marketing 360® Shop App.

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Enable Facebook Messenger

Before you start, make sure you have a Facebook account with an admin or editor role on a published Facebook page. Otherwise, the chat button will not work.

To add Facebook Messenger to your store:

1. On the left-hand sidebar of your Shop dashboard, click on Other Channels and select Facebook Messenger from the menu that appears.
2. Click Connect Facebook Page.
3. Choose a business page that you would like to use to communicating with customers. Then click Next.
4. Provide the requested permissions to Facebook and click Done.
5. Click Save to confirm that the chosen Facebook page should be connected.
6. Enter your store's URL and click Save.

After that, Facebook Messenger will be added to your embedded store. 

Customize Messenger buttons

You can edit the design of the Message Us button:

1. On the left-hand sidebar of your Shop dashboard, click on Other Channels and select Facebook Messenger from the menu that appears.
2. In the Messenger settings section, navigate to Change button style, then click Choose Color.
3. Select the design:
   
4. Click Save.

Remove Facebook Messenger

When you remove the Messenger, the "chat" icon will also be removed.

To remove Facebook Messenger from your store:

1. On the left-hand sidebar of your Shop dashboard, click on Other Channels and select Facebook Messenger from the menu that appears.
2. Change Status to Disconnect.