How to Let Customers Upload Files
If you sell custom products like t-shirts with printed logos or pillows with custom embroidery, you can let customers upload their design files directly on your product pages. Your store accepts all common file types, including DOC, PDF, JPG, and PNG, with a maximum size of 25GB per file.
Add an Upload Button to a Product
You'll need to add a file upload option for each product that allows customers to upload files.
From your Shop dashboard, select Catalog > Products.
Choose a product or create a new one.
Open the Options tab.
Click Add New Option.
In the "Option name" field, type a name for the button. You can include preferred file formats, like "Upload your print in PNG or JPG format."
In the Input type drop-down menu, select Upload Files.
Optional: Select Required option if a customer must upload a file to buy this product.
Save your changes.
In the storefront, customers will see the “Add files” button on the product page:
Once a file is uploaded, customers will see a file preview and the option to add more files:
Download Your Customer's Files
All customer files are stored in your account. You can download them anytime from your Shop dashboard.
Select My Sales > Orders.
Click on the order you want to download files from.
Click on the file you want. The download will begin automatically.
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