Manage CRM Leads in the Leads Inbox

Manage CRM Leads in the Leads Inbox

The Leads Inbox is where you can view new leads, manage your leads, and nurture leads as they move through your sales funnel. The Leads Inbox is useful for companies that have a longer selling cycle, or who simply want a designated space to manage their leads before adding them as a Contact within their CRM. 

To navigate to your Leads Inbox, first navigate to your CRM, then click the Leads Inbox tab. 

You will then land on your main Leads table. From here you can explore the various actions to manage your leads: 

Search for and filter leads

Search for leads by using the search field. 


Filter out what leads you want to see by using the Filtering capabilities. 

 

You may filter by: 

  • Assigned To
  • Lead Source
  • Lead Status
  • Organization
  • Custom Filters

 

Bulk-edit leads

When you select one or more leads using the boxes on the left side of the leads table, the Actions drop down menu will appear. Open the menu to quickly edit multiple leads at once.

 

Visit a lead’s profile

Visit a leads profile by clicking their name on the Lead’s table. 

 

View a lead’s status

The Lead Status column will automatically update based on the status of that Lead. The available statuses are:

  • New: The New status will be assigned to every new lead that comes into the leads inbox that has not yet been viewed. View a lead by by visiting their lead profile. 
  • Viewed: The Viewed status will be assigned to any lead who’s profile has been viewed. 
  • Restored: The Restored status will be assigned to any Archived lead that has been restored to the Leads inbox. Once the Archived lead has been viewed, it will revert back to the Viewed status. 

Channel & Field Types

The Channel column identifies the origin of the lead, such as Google, Facebook, Ads, or an offline source. The Type column categorizes the nature of the lead based on the action they took, such as a Call, Form submission, or Manual entry.
Info
NOTE: You cannot yet sort the inbox by Channel/Type or filter your view to show only specific sources.


Source
Channel
Type
Call Tracking
Various
calls
LSA
Ads
lsa
Forms
Forms
madforms
BCC
Third Party
bcc
Zapier
Zapier
zap
Manual
Other
manual

Rate a lead

You can rate a lead's quality by clicking the "thumbs up" or "thumbs down" icon in the Rating column.


Lead source

The Lead Source column will show how the lead came into the Leads Inbox (via form, call, or manual addition). 

 

Created date

The Created date shows when the lead was created. 

 

Assigned to

The Assigned to column will show what employee the lead has been assigned to. 

 

Quick action buttons

Hover over a lead to access quick-action buttons to archive, email or call a lead right from the Leads table. 

Screen_Shot_2022-09-29_at_12.42.59_PM.png

 

Overflow menu

Last but not least, use the overflow menu to Delete, Archive, or save a lead as a Contact. 

Screen_Shot_2022-09-29_at_12.43.39_PM.png


Video Walkthrough