Troubleshoot Thumbnail Image Not Showing When Sharing Link on Social Media

Troubleshoot Thumbnail Image Not Showing When Sharing Link on Social Media

Sometimes, when sharing a link to a page on your site on Facebook, the "link preview" does not show a thumbnail. This issue is usually related to metadata and how some crawlers scrape and collect information. After confirming that you have an image set in the page's Social Sharing settings, you can use the following tools to troubleshoot:

  • Facebook Debug Tool - Paste in the URL you plan to share and click the Debug button. If it doesn’t show the new, expected image, click the Scrape Again button.
  • Twitter Card Validator Tool - Paste in the URL you plan to share and click the Preview Card button. If it doesn’t show the new, expected image, add ?clearcache to the end of the URL field and click Preview Card again.
  • LinkedIn Post Inspector - Paste in the URL you plan to share and click the Inspect button. If it doesn’t show the new image, add ?clearcache to the end of the URL field and click the Inspect button again (LinkedIn uses OpenGraph, i.e., the sharing standard created by Facebook, so it should use that image).
    • Related Articles

    • Manage Sitewide Social Sharing Settings

      Your site’s visitors can share content on your website via links included within any of your content collections (blog posts for example). You can adjust the order in which the social icons appear on posts on your site. To manage the social sharing ...
    • Update Page-Level SEO and Social Sharing Details

      You can add a Title Tag, Meta Description, and other SEO settings to your website's pages without using any advanced coding. Add a Title tag, Meta description, and Metadata To add SEO details for each page, follow the steps below: Select Pages at the ...
    • Add a Link to an Image

      You can insert a hyperlink into an image on your website. When a user clicks on your image, they will be redirected to the page of your choice. To add an image hyperlink: Navigate to the Pages tab at the top of your Websites app, and open the page ...
    • Link to a Hidden Page

      The easiest way to grab a link to a hidden page is to temporarily make it visible, grab the link, and then make the page invisible again. To do this: Select Pages at the top of your Websites dashboard. Select the vertical ellipses icon to the right ...
    • Add Facebook (Meta) Pixel to Websites 360®

      You can measure the success of your Facebook Ads performance by adding the Facebook Pixel (also known as the Meta Pixel) to your website. Create your Facebook pixel If you have not yet created your Facebook Pixel, then follow these steps. If you ...