Troubleshooting
Setting up TOTP for Shopify with an Authenticator App
Two-step authentication (or two-factor authentication) provides an extra layer of security for your Shopify account. You will need to install an authenticator app on a mobile device (iOS, Android, or Windows) to complete the setup process. Before You ...
TikTok TOTP Setup (Mobile App Required)
TikTok's two-step verification typically requires a minimum of two verification methods to be enabled. We will enable the Authenticator App method, as it is the most secure for TOTP. How to set up TOTP for TikTok Open the TikTok App on your mobile ...
Instagram TOTP Setup (Mobile App Required)
This process is designed to generate the Secret Key for your Marketing Success Manager to set up your TOTP code in their system. You will then set up your own TOTP method separately for your personal login, ensuring you always have a code. Part 1: ...
Troubleshooting Social Account Connections/Failed Social Posts
Troubleshoot social accounts becoming unlinked If you notice that some of your social accounts have become unlinked from the Social app, there are a couple reasons why this may happen: Some social media platforms require you to relink your accounts ...
Troubleshooting Social App Features
Post scheduling Troubleshoot Schedule queues not auto-filling Content creation Troubleshoot emojis not working Analytics and engagement Troubleshoot the Social Inbox not populating from Facebook or Instagram Troubleshoot Schedule queues not ...