Can I modify notifications that UXi® Commerce sends?

Yes, it is possible. You can modify them in UXi® Commerce control panel, System Settings → Mail page. 



What are mail tags?

Mail tags are special elements which can be used for modifying UXi® Commerce notifications. When UXi® Commerce sends a notification, it replaces all the mail tags with their actual values. 

So if you for example add the %billing_city% tag to a notification about a new order, it will be replaced with the customer`s billing city in the notification.



Notifications don't show information about all products purchased

If a customer purchased more than one item, but a notification contains information about one item only, it means that the text of this notification has been modified incorrectly. Make sure that it has the special START ITEM and END ITEM tags which create a loop.

It should look like this:



Product: %name%
Quantity: %quantity%
Price (each): %price%


Without these special tags only the first ordered product will be sent in the notification.



Is it possible to add a picture of the product that was purchased in the confirmation email?


UXi® Commerce sends email notifications in plain text format, so it isn't possible to add image or any HTML tag at this moment.



How to send a payment instruction in e-mail notifications

If you want to send an instruction in e-mail notifications, you should use the %paymentInstructions% mail tag.

When an order notification is sent, this mail tag is replaced with the corresponding payment instruction. 

So, if a customer uses the Wire Transfer method, he/she will get an instruction for this method. If he/she uses any other method, he/she will get another instruction in the notification.


Since the payment instruction is in the HTML format, but e-mail notifications are in the plain-text, UXi® Commerce removes all HTML tags from the instruction before inserting it into e-mail.



How can I test mail notifications?

The best way to preview them is to just place a test order as a customer.



How to add order comments to my admin notifications?

UXi® Commerce supports an ability for customers to enter their comments for an order on checkout. The comments are then available in the order details view in UXi® Commerce control panel → Sales.


Order comments can also be included into the mail notifications to store admin. First of all, you should have the order comments enabled in UXi® Commerce control panel → System settings → General → Cart. Then in the UXi® Commerce control panel → System settings → Mail you can use the %orderComments% tag in the order notifications. The tag will be replaced with the actual order comments if customer left any while placing the order.

When does Ecwid send notifications?


Customer notifications


Notification  Conditions of sending
Password reminder  It is sent, when a customer asks for his/her password using "Forgot password?" link 
Successful registration  It is sent, when a customer is registered in the store. 
Order is completed 

It is sent when:

 - a new order has been placed (order's status has changed to "Awaiting Payment" or "Paid")

 - order's payment status has been changed from "Cancelled" to "Awaiting Payment" or "Paid"


Order is cancelled

It is sent, when the order payment status has been changed from "Awaiting Payment" or "Paid" to "Cancelled"
Order is refunded  It is sent when the order status is changed to "Refunded"
Egoods download 

It is sent when:

 - an e-good download link has been regenerated

 - the order's payment status has been changed to "Paid" from any other status.


Order shipped

It is sent:

 - when the order's fulfilment status has been changed to "Shipped"

 - when the tracking number for the order has been set 


Admin notifications


Notification Conditions of sending
New order  It is sent, when a customer has placed an order (order's status has changed to "Awaiting Payment" or "Paid") in the store 
Order is paid  It is sent, when the order's payment status has been changed to "Paid" 
Order payment failed  It is sent, when the order's payment status has been changed to "Cancelled" 
Stock notification  It is sent, when the product's quantity becomes low (zero by default)

Can I use multiple email addresses for order notifications?

Yes, the store admin can receive order notifications to more than one email addresses. You can set it up in UXi® Commerce control panel, System Settings -> Mail -> Admin notifications, field 'Send notifications to email:'. You should submit email addresses separated by comma:

All the admin notifications will be sent out to the email addresses submitted in this fields. 


Can I change "From" address in admin notifications?


When the store administrator receives notification e-mails, the ‘From’ field is shown as At present there is no way to change this address.

However, if you would like to contact your customers quickly by email, you can do that easily right by replying to these notifications:

Each email contains a hidden field “reply to”,  where e-mail address of the customer is set. If you click to reply to this notification, this very customer’s email address will be automatically put  as a recipient email. This allows administrator to reply to the customer directly from the UXi® Commerce notification message.