Watch this video guide!

To backorder a Tracking Number (TN) currently not in the search function of Marketing 360's CTC portal, 

  • Go to
  • Click Add Backorder
  • Request the route to be set up as outlined in the below screenshot:

  • Click Submit
  • You'll get an email like so when the number is Found. Click the link in the email to be taken to the backorder tool.

  • Click Provision in M360 on the route in question.

  • The route will immediately become active as a part of every other feature of MM360's CTC Program.