Learn how to view and manage orders in your online store. This guide covers how to review new orders, understand payment statuses, and fulfill both physical and digital products.

Overview

When a customer buys something from your online store, a new order will appear in your Shop App dashboard under My Sales > Orders. You will also receive a notification via email or mobile.

The Orders page is where you can view and manage all of your sales. You'll find all the order details here, including customer information, payment status, shipping details, and the items purchased. You can also search for specific orders or filter them by different categories, such as payment type or date.

Digital vs. Physical Orders

• Digital products and gift cards: These orders are fulfilled automatically. Once a customer purchases a digital item or gift card, they receive a download link or a gift card code via email.

• Physical products: You need to fulfill these orders yourself.
  

Order State Checklist

Getting a New Order Notification

When you receive a new order, you'll see a few things happen:

• You'll get an email notification from no-reply@websites360.com with the subject line [Your store name], new order #X.

• You'll receive a mobile push notification.

• The new order will appear on your Orders page as soon as the customer places it.

• The customer receives an order confirmation email.

Reviewing Orders

Go to your Orders page from the Shop App dashboard and click on an order to see its details.

In the order details, you can see everything from the order number to the shipping address. Before you start processing a new order, always check the payment status.

• "Paid" status means the customer's online payment was successful. Now you can prepare and ship the order.

• "Awaiting payment" status means one of two things:

  • The customer chose an offline payment method. You need to contact them to arrange payment.

  • The customer's online payment failed. Check the Payment section in the order details for more information on why the payment did not go through.

Once you have received payment and have all the necessary information, you can change the order status to Processing and begin fulfilling it.

Fulfilling Orders

Order fulfillment is the process of getting a physical product from your store to your customer. This includes picking, packing, labeling, and shipping the products.

Follow these steps to fulfill a physical order:

1. Pack the products carefully to ensure they arrive safely.

2. Fill out the shipping label and ship the package with your chosen mail carrier.

3. From your Shop App dashboard, go to My Sales > Orders and open the order.

4. Change the order status to Mark as Shipped to let your customer know the order is on its way.
   

5. Optional: If your shipping service provides a tracking number, a pop-up window will appear when you mark the order as shipped. You can enter the tracking number here, and the customer will receive an email with this information.
   

Important: The Orders page has no "Save" button. When you change an order's status to "Shipped," the customer automatically receives a shipping notification email. Be sure you don't accidentally mark an order as shipped before it actually is.