When a customer finishes checkout, their order appears in your Shop App dashboard on the My Sales > Orders page. You will also receive an email or mobile push notification. You can also manually create orders to record sales you've made outside of your online store.

The Orders page gives you a complete overview of all your sales, including the order number, customer details, purchase date, and total. This page is where you manage your orders, from updating statuses to adding tracking numbers.

Understanding Order Statuses

Every order has a payment status and a fulfillment status. These statuses help you know what action you need to take for an order. When you update a status, your customer will automatically receive an email notification.

Payment Statuses

• Paid: Payment is received and stock is reduced.

• Awaiting Payment: No payment has been initiated. This can mean the customer chose an offline payment method or their online payment failed.

• Canceled: The payment was not authorized, or you have canceled the order. Stock levels will increase automatically.

• Refunded: The full payment has been returned to the customer.

• Partially Refunded: A partial payment has been returned to the customer.
  

Fulfillment Statuses

• Awaiting Processing: The default status for all new orders.

• Processing: The order is being prepared for fulfillment (e.g., picking and packing).

• Ready for Pickup: The order is ready for a customer to pick up.

• Shipped: The order has been shipped, often with a tracking number.

• Delivered: You or the shipping provider has delivered the order to the customer.

• Will not deliver: This status is for orders you will not ship, such as those with a canceled or refunded payment status.

• Returned: The customer has returned the order.

Note: Orders for digital products or gift cards are fulfilled automatically and their status will show as Delivered.

Searching and Filtering Orders

By default, your orders are listed from newest to oldest. If you have a lot of orders, you can use the search and filter options to find what you need.

• Search: Use the search bar to find an order by customer name, email, order number, product title, and more.
  

• Filter: You can filter orders by Date, Payment status, Fulfillment status, Payment method, Fulfillment method, or Products. You can also combine multiple filters to narrow your search.
  

You can save your filter combinations to make the same search faster in the future.

Making Updates and Changes

Add Admin Order Notes

You can add internal notes to an order for special instructions or comments. These notes are visible only to your staff and are a great way to improve your business processes.

Update Order and Customer Information

You can update any details of an order after it has been placed. This is useful if a customer made a typo in their email address or wants to change their order. You can edit an order to:

• Add or delete items

• Change product details (SKU, name, quantity, price)

• Edit a customer's address, name, and email

• Add or delete discounts

• Change taxes and shipping costs
  

Change an Order Number

By default, your first order is assigned the ID #1. You can change the starting order number for your business needs.

1. From your Shop App dashboard, go to Settings > General > Cart & Checkout.

2. Scroll down to Order ID and click Change.
   

3. Enter the number you want to use for your next order's ID. You can only increase this number.

You can also add a prefix or suffix to your order IDs.

Enable Push Notifications

You can get an alert on your phone whenever a new order is placed in your store by enabling push notifications in your mobile app.

1. Open the mobile app and tap Store > Settings.

2. Under App settings, tap Notifications.

3. Under New Order, tap the New order placed toggle button to enable it.

4. Make sure notifications are enabled for the app in your device's main settings.

Printing and Exporting Orders

Print Orders

You can print an order invoice for your records or to include in the shipment.

1. Go to My Sales > Orders and choose the order you want to print.

2. Click Print Invoice.
   

3. You can also print invoices for multiple orders at once by selecting them and clicking Mass Update > Print Selected.
   

Export Orders

You can export order information to a spreadsheet for sales reports or analysis.

1. Go to My Sales > Orders.

2. Scroll to the bottom of the page and find the Export Orders block.
   

3. Click Export All to export all orders, or select the orders you need and click Export Selected.

4. Choose the settings for how the spreadsheet should be formatted, and then click Download CSV file.
   

Deleting Orders

You can permanently delete orders from your store. It is best to delete test orders and keep customer orders for your records. If a customer made a mistake, it's better to cancel the order and issue a refund.

To delete an order:

1. Go to My Sales > Orders.

2. Select the orders you want to delete.

3. Click Mass Update > Delete Selected.
   

4. Confirm your deletion in the pop-up.

Selected orders will be permanently removed from your dashboard, and their order numbers will not be reused.