Initiate a Partial Refund for a Customer
You can process a partial refund directly from the e-commerce tab within your Payments app.
Step-by-Step Guide
Locate the Payment: Navigate to the E-Commerce or One-Time Payments tab of your Payments app.
Start the Refund: Find the payment you wish to refund. Hover your mouse cursor to the right of the payment until the three-dot icon (overflow menu) appears. Click the icon and select Refund Payment.
Enter Refund Details: In the refund box that opens:
Enter the amount of your partial refund.
Select a reason for the refund (the most common choice is "Requested by Customer").
Confirm the Refund: Click on the Refund $xxx.xx button in the lower right corner to complete the partial refund.
Verification
Your dashboard will immediately show the payment status as Refunded, confirming your partial refund was processed.
Note: After the initial display of "Refunded," the payment status will change back to Paid. However, the available balance that can be refunded will be automatically adjusted to the original transaction amount minus the partial refund, in case you need to issue additional full or partial refunds later.You can also find the completed refund transaction in the Reports tab.
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