Understanding Listings Statuses: Submitted, Pending, and Error Details

Premium Listings Error and Pending Status Details

When connecting a location to Listings, the system uses specific statuses to inform you of the request's current state. This guide explains what each status means and what action you should take.


Listing Status Definitions

StatusDescriptionAction Required
SUBMITTEDYour request to connect this location has been submitted for processing. The status typically updates shortly, usually within seconds.None. Wait for the status to change to 'Processing' or 'Complete'.
PROCESSINGYour request is currently being processed. The status typically updates shortly, usually within seconds.None. Wait for the status to change to 'Complete' or a different status.
COMPLETEThe request was successfully processed. Your Listings data will begin loading soon.None. The connection is successful.
CANCELEDThe request was purposefully canceled by Marketing 360 and was not processed.Contact Support. Note the custom message explaining the cancellation and include it when speaking with your dedicated team or platform support.
REVIEWThe request is being reviewed by Marketing 360®. This often occurs because the location may be a duplicate of one already receiving this service through a different partner.Wait for Review. The status will update to either 'Canceled' or 'Complete' once the review is finished.
FAILEDProcessing the request failed due to a technical issue. No changes were made to your account.Try Again or Contact Support. You can attempt the request again. If it fails again, note the custom message explaining the error and share it with your dedicated team or platform support.

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