Set Order Pickup Specifications

Set Order Pickup Specifications

In addition to regular shipping, you can set up order pickup through shipping settings. Your customers can stop by your location to pick up their orders instead of waiting for a courier service to ship them out. Plus, customers don’t need to enter shipping information, so they can checkout faster.

 

Setting up order pickup

To create an order pickup option:

  1. Select Shop App from the Marketing 360® dashboard or from the App Menu near the top left corner of the page.
  2. From your Shop App dashboard, click Shipping & Pickup.
  3. In the Self Pickup block, click +Add Pickup.
  4. Enter the Order pickup label. It will be displayed to customers at checkout:
    Ecwid_Control_Panel_2019-06-05_11-47-22.png
  5. Enter the Detailed instructions for customers – how, where and when your customers can collect their purchases.
  6. Add Pickup charge, if necessary (for example, if you need to cover your expenses for delivering goods to this pickup location).
  7. Click Add Pickup Option.

Now your customers can choose the in-store pickup option at checkout.

In case you have multiple locations available for pickup, simply add more pickup options following the same steps. Specifying each location address in the Pickup option label field lets your customers differentiate the pickup options easily.

 

Setting up pickup date and time

You can enable the Date and Time picker for your in-store pickup option. Set the business hours to make sure your customers don’t show up when you are closed.

To enable the Date and Time Picker option:

  1. Select Shop App from the Marketing 360 dashboard or from the App Menu near the top left corner of the page.
  2. From your Shop App dashboard, click Shipping & Pickup.
  3. Click Actions → Edit next to the enabled In-store Pickup option.
  4. Enable the option Ask for Pickup Date and Time at Checkout:
    Enable date and time for pickup
  5. Check the days when you are open for pickup and set your Business Hours:
    Set the dates and time when pickup is available
  6. Select the convenient Order Fulfillment Time:
    Set the order fulfilment time
  7. Click Save.

Now when your customers choose to pick up their order at the checkout, they can select the preferable day and time according to your business hours and order fulfillment time.

You will know what day and time the customer has selected at checkout from the email notification for this order and when you are viewing the Order Details in your store admin, go to My Sales → Orders.

 

Managing pickup orders

When a new pickup order is placed in your store, you can notice it among other sales in your Orders page by the In-store Pickup icon:

If you have many orders that will be picked up by buyers, you can export information about pickup date and time chosen by customers to a CSV file (it's compatible with spreadsheets or can be opened in any text editor) to clearly see what orders should be fulfilled first.

To inform the customer that their order is awaiting pickup, simply change its Fulfillment Status to “Ready for Pickup”. We will send the corresponding email notification to the customer’s email address.

Make sure that the Order is Ready for Pickup notification is enabled in your store admin, go to Settings → Mail, otherwise, your customers won't be able to receive it.

 

Modifying the “Ready for Pickup” email template (advanced)

You can customize your “Ready for Pickup” email notification by adding a logo or changing the color scheme, font, or adding additional details.

We send out the notification Order is Ready for Pickup to the customers’ email address when you change the order status to Ready for Pickup. The notification provides the details about purchased items and the pickup instructions.

To edit the template:

  1. Select Shop App from the Marketing 360 dashboard or from the App Menu near the top left corner of the page.
  2. From your Shop App dashboard, click Settings > Mail.
  3. Choose the Order is Ready for Pickup notification and click Edit:
    Click Edit next to Order is Ready for Pickup
  4. Modify the templates as needed (watch the video below to get instructions).
  5. Click Preview email or Send a test email.

If you need to reset a template to its default, click Revert to default below the template editor.

 

    • Related Articles

    • Managing Your Online Store's Orders

      When a customer finishes checkout, their order appears in your Shop App dashboard on the My Sales > Orders page. You will also receive an email or mobile push notification. You can also manually create orders to record sales you've made outside of ...
    • Accepting Pre-Orders for Your Products

      Pre-orders let your customers order products that are currently out of stock. These can be items that are temporarily sold out or those that you only plan to launch. If you track inventory in your shop, you can enable pre-orders for products and ...
    • Set Free Shipping for Orders

      Customers may often abandon their shopping carts because of the extra shipping costs. By offering free shipping options at checkout you can encourage your customers to complete their orders. There are a few different ways that you can set up free ...
    • Offer In-store pickup

      In addition to regular shipping, you can set up in-store pickup through your Shop App shipping settings. Your customers can stop by your location to pick up their orders instead of waiting for a delivery service to ship them out. Plus, customers ...
    • Processing Orders in Your Online Store

      Learn how to view and manage orders in your online store. This guide covers how to review new orders, understand payment statuses, and fulfill both physical and digital products. Overview When a customer buys something from your online store, a new ...