What the Marketing 360® CRM Collects From E-Commerce Orders

What the Marketing 360® CRM Collects From E-Commerce Orders

When using the Marketing360® CRM with an e-commerce website, it can be very beneficial to retain the details of a customer's purchase in the CRM. This allows you to create detailed lists of users who purchased specific items, spent a specific amount in your store, etc. 

Here's an easy list of details that can be pulled from a purchase to be stored in the CRM.

 

Marketing 360® Shop App

  • Customer name
  • Customer email
  • Customer phone number
  • Order number
  • Order total
  • Order date & time
  • Shipping address
  • Billing address

 

Shopify

  • Customer first name
  • Customer last name
  • Customer phone number
  • Customer email
  • Order date
  • Order time
  • Order number
  • Item(s) quantity
  • Item(s) price
  • Payment method
  • Delivery method
  • Shipping name
  • Shipping address
  • Company name

 

Big Commerce

  • Customer phone
  • Customer email
  • Company name
  • Shipping Address

*can capture abandoned cart info but we cannot utilize for EM3 as they haven’t opted in

 

WooCommerce

  • Customer name
  • Order number
  • Item quantity
  • Item price
  • Order Subtotal
  • Order tax
  • Order total
  • Customer email
  • Customer phone number
  • Billing Address can be captured, but it cannot be separated to street, city etc. The address will contain Customer name, Customer phone number, and Customer email in address line
  • Shipping Address can be captured but only in one field and will contain Name.

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