Managing Email Notifications for Orders

Managing Email Notifications for Orders

Admin notifications are emails automatically sent to the store owner when a new order is placed or when products are low in stock. You can also receive copies of all email notifications sent to your customers.

You can customize what email address receives these notifications and even add your partners or staff so they get them, too. You manage all email notifications by going to Settings > Notifications on the left-hand sidebar.


Enable or Disable Admin Notifications

All admin notifications are enabled by default. To enable or disable them:

  1. From your store admin, go to Settings > Notifications.

  2. Scroll to the Admin notifications section.

  3. Click the toggle on the right to turn notifications off or on.

If you want to stop receiving copies of customer email notifications, go to Settings > Notifications, scroll to the Mail settings section, and disable the "Receive a copy of all customer notifications" option.


Change the Email Address for Notifications

Your login email is automatically set as the address for admin notifications, but you can change it at any time.

  1. Go to Settings > Notifications.

  2. Scroll down to the Mail settings section.

  3. Click Change.

  4. In the Send admin notifications to field, enter the email address that should receive your store's notifications.

  5. Click Save changes.

All new notifications will now be sent to this new email address.


Add a Recipient for New Order Notifications

You can send admin notifications to multiple email addresses. For example, you can add your employees' emails so they know about new orders right away.

  1. Go to Settings > Notifications.

  2. Scroll down to the Mail settings section.

  3. Click Change.

  4. In the Send admin notifications to field, type in the email addresses that should receive notifications. Use a comma to separate multiple emails.

  5. Click Save changes.


Set Low-Stock Email Notifications

You can set a low-stock limit for products in your catalog. When a product's stock falls to this limit, you will get an email notification.

  1. On the left-hand sidebar, go to Catalog > Products.

  2. Open the product you want to track.

  3. In the right panel, click Manage under the "Stock Control" block.

  4. Enter the quantity at which you want to receive a low-stock notification. For example, if you enter "3," you'll get an email when only three items are left.
    Set low quantity notification for a product


Edit Admin Email Notifications

The default email notification templates work well for most businesses, but you can customize them to fit your specific needs. For example, you can remove information you don't want to show in your emails or change the design.

To learn more about editing email notifications, see our guide: How to edit email notifications templates.

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