Social Inbox Overview
The Social Inbox serves as a one-stop-shop for managing your social accounts' comments in one place. You can use this space to respond to comments, assign them to other users, comment internally, and archive them once complete.
In the Social Inbox, you can filter for which social account you would like to view, type of engagement and time of engagement.
You can also view the comments by clicking the three options under the filters by All Messages, Assigned to Me and Unassigned.
When viewing a comment on a post, you are able to delete a comment by clicking the "trash can" icon, you can hide a comment on the post by clicking the "eye" icon, reply to the comment by clicking the "arrow" icon, assign a comment to another user by clicking the "pin" icon, make an internal comment by clicking the "conversation bubble" icon or mark the comment as complete by clicking the "check" icon.
You can assign the comment to any user in the workspace by clicking the check mark next to their name, which makes the user responsible for replying to the comment.
When leaving an internal comment, all users are able to collaborate/comment.
When replying to a comment, click the paper airplane button when you are ready to publish the comment and the comment will appear under the original comment.
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