Troubleshooting
Setting Up Your Cookie Consent Banner (For Marketing Plans)
To help your website meet Google’s privacy and consent requirements, we just need you to complete a quick setup using Cookie Control. It only takes a few minutes. Note: These steps are only for users working with Success Managers on Marketing plans. ...
Troubleshoot Thumbnail Image Not Showing When Sharing Link on Social Media
Sometimes, when sharing a link to a page on your site on Facebook, the "link preview" does not show a thumbnail. This issue is usually related to metadata and how some crawlers scrape and collect information. After confirming that you have an image ...
Report Abuse on a Websites 360® Site
We do not condone the violation of privacy rights, publicity rights, copyrights, trademark rights or contract rights on any of our websites. We reserve the right to remove any content from customer websites that infringe upon this policy. In the ...
"I Can't Publish Website Changes"
If you are unable to publish your website's changes because the Publish button is grayed-out, then it may be due to your user account's access. Only the Owner and Admin user role can publish changes on a website; the Manager or Contributor user roles ...
My Site is Down! How Do I Fix It?
If your website is currently not live, then it is likely due to one of the following three reasons: There is a billing issue. There is a domain issue: Your domain name(s) is not added properly within your website dashboard. Your domain(s) is not ...
Add and Remove Website Users
You have the ability to allow multiple users to manage and contribute to your website. Only Admins and Owners can designate another user as an Admin. If you need Admin access, please send these steps to an Owner or Admin on your account. Add a new ...
Make Your Website Compliant with GDPR and Privacy Laws
If you collect data or personal information from website visitors, then you will want to make sure your website is in compliance with various regulations. These often include having a "Privacy Policy" page on your website or a Cookie disclosure. ...
Logging in to Your Website
The process for logging on to your website, obtaining login credentials, or resetting your password can depend on which website platform you are using. Below, you can find where to login instructions for your website editing dashboard based on which ...