If one of your business's third-party review sites (like Facebook, Yelp, or YellowPages) is not syncing with your Top Rated Local® profile, there are a few common reasons. Resolving these issues is key to getting an accurate Rating Score. More information about Top Rated Local's supported sources.
| Issue | Cause & Solution |
| Google Reviews Not Appearing/Syncing | Your Google My Business listing has not been synced through the Location Settings dashboard. Action: Log in to your Marketing 360® account and navigate to your Location Settings dashboard to add your Google Business Profile listing. |
| Google Reviews Not Updating | Your GMB reviews are showing but are not accurate or updating. Cause: Your GMB listing was likely detected automatically but was never formally connected through the Locations dashboard. Action: Navigate to your Location Settings dashboard to formally add and sync your Google Business Profile listing. New reviews will populate, and your Rating Score will update. |
If your other third-party review sites are not syncing, check the following:
Top Rated Local® only crawls and syncs review sites that contain reviews for your business.
Action: If you have a profile but no reviews, actively ask your customers to leave feedback on those specific third-party sites so that Top Rated Local® can pick them up.
Inconsistent business information prevents the system from confidently linking the third-party listing to your profile.
Action: Double-check that your Business Name, Address, and Phone Number (NAP) are identical on both your Top Rated Local® profile and the third-party listing you want to sync.
Example: "Bills Billiards" on Top Rated Local® and "Bill's Billiard and Bar" on Yelp may fail to sync. Consistent NAP is also vital for search engine ranking.